FAQ

1) Do I have to have an appointment or can I just walk in?

All of our Urgent Care locations are operated on walk-in or appointment basis, you are not required to schedule an appointment to receive treatment. Internal Medicine, Family Practice, Women’s Health, or our Surgical Specialist Clinic require our patients to call the office to schedule an appointment with one of our providers.

2) I have an injury that may be work related, what do I do?

When you are injured at work it is best to contact your supervisor to obtain the company’s workers compensation claim information as well as an authorization form. Once you have obtained that information you can walk-in to any one of our Urgent Care clinics for immediate treatment on non-life threatening injuries.

3) What should I bring with me to the visit?

You will need to bring a picture ID as well as your insurance card to your visit. If this is a work injury, in addition to your picture ID you will need your employer’s information and any workers compensation claim information. Please bring ALL your medications with you to each and every visit, including your over the counter medications. (i.e. aspirin, vitamins and/or supplements)

4) How much will my visit cost?

Our office accepts most major insurance plans. Your payment obligation will vary based on the type of insurance plan you have. Please be prepared to pay all co-payments and deductibles and/or account balances on the day of service. We urge our patients to be aware of their insurance deductibles as well as any out of pocket costs, co-insurance or co-payment amounts you may be required to pay prior to coming in for treatment at one of our clinics. You can obtain this information from your insurance company by calling the number located on the back of your insurance card.

5) What if I have no insurance?

If you are uninsured, it is a policy of Hurley Health Services to collect all out of pocket fees prior to scheduled appointments. Payment is always expected at time of service. If you are unable to pay your account in full, a payment arrangement must be made. For your convenience, the office accepts cash, check, Visa and MasterCard.

6) What if I need to see a specialist?

Referrals are often required for specialist care. Please allow your primary care physician to be included in this care for proper communication and referral processing. Notification in advance of at least 72 hours is required for this process.

7) Can I access my medical information online?

Yes. Hurley Health Services provide patients with a secure and user friendly portal called MyChart. You have access to limited information regarding your most recent clinic visit with us. The portal link is located on the main page of our website.

Expert Health Care

Hurley Health Services owns and operates several primary and specialty care facilities in Genesee, Lapeer, and Sanilac Counties. These facilities are staffed by Board Certified licensed physicians and physician extenders trained in Family Practice, Internal Medicine, General Practice and Obstetrics & Gynecology services. Our expert medical staff are highly skilled within their specialty and are supported by customer focused staff and the latest in technology. Hurley health Services also takes pride in its patient friendly facilities.